Experts in Rinnai Gas Appliances & Hot Water Solutions

Service of Appliances Agasman will service or repair installations based on the information provided by the customer. This information must be accurate.

• During cleaning, dust or worn parts (e.g., fan bearings) may go unnoticed until after service. Agasman holds no responsibility if this happens. Fan replacement may be required at the customer’s cost.

• Please ensure you are satisfied with the completed work before our technician leaves.

• If an issue arises after service, notify Agasman via email within 14 days.

• Quotes are valid for 10 days and may be altered if additional work is required.

Costs

• Payment is due within 7 days of receiving the invoice. Agasman reserves the right to apply interest and admin fees for late payments.

• Repairs under $500 will be completed without prior approval. A quote will be provided for costs exceeding $500.

Access

• The customer must be home at the agreed appointment time. If not, a call-out fee may apply.

• Access to the appliance must be clear, with platforms and lighting provided where necessary.

• Front panels must comply with manufacturer instructions for removal. Agasman will not remove any silicone or timber unless approved. We are not liable for any damage caused during this process.

Appointment Changes and Cancellations

We’re a small, local business, and scheduling is important to keep things running smoothly. If you need to cancel or adjust your appointment, we’d appreciate as much advance notice as possible. Last-minute changes (less than 24 hours’ notice) may result in a cancellation fee due to the disruption it can cause to our day.

If your Rinnai water heater isn’t functioning properly, try these steps:

1. Controller Check: If you have water heater controllers (typically in the kitchen or bathroom), ensure they are turned on. After a power cut, controllers need to be manually turned back on.

2. Power Check: Ensure that the appliance’s power point (often located outside) has power. Use a device like a phone charger to check if the outlet is functioning.

3. Fuse or Circuit Breaker: If a fuse or circuit breaker (RCD) has tripped, this could indicate an electrical fault. Replace the fuse or reset the RCD. If it trips again, call an electrician or qualified technician.

4. Gas Supply:

* Is there gas in the LPG cylinder?

* Is the LPG cylinder valve open?

* After replacing the LPG cylinder or if the appliance hasn’t been used for a while, you may need to bleed air from the gas line. Turn a hot tap to the full hot position and turn it on and off 10 times. Check if hot water is produced. If not, repeat the process.

5. LPG Cylinder Size: Ensure the LPG cylinder is 45kg, as smaller cylinders can freeze in cold weather and won’t operate the heater properly.

If you’ve tried these steps and your water heater still isn’t working, call Agasman, and our friendly team will assist you with troubleshooting or arrange a repair.

Yes, it's important to service your Rinnai gas appliance regularly to ensure it continues to operate reliably. The manufacturer recommends servicing residential installations every two years. If you're unsure or need assistance, call us at Agasman, and our friendly team will arrange a service for you.

For reliable performance, Rinnai gas fires should be serviced every two years, including an inspection of the flue system. If the unit is in a dusty environment or exposed to excessive lint (e.g., from pets or newly laid carpets), annual servicing is recommended. Call us at Agasman, and our friendly team will schedule a service to ensure everything is working efficiently.

If your gas fire has an LED display, a fault code will be flashing. Check that both the gas supply and power are available. If there is no LED display, check for power and gas as well. Call Agasman with your model number and error code, and our friendly team will help diagnose and repair the issue.

If you hear a noise coming from your gas fire or heater, try to locate the source of the sound. Take a video if possible, then call us at Agasman, and our friendly team will come out to investigate and repair it.